1. Global Appreciation
Overall satisfaction regarding your collaboration
You will turn to our services for future demands
You will recommend us to your colleagues or partners
Our services bring a real added value to your business
General Suggestions for Improvement
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2. Business Partnership
Clarity and transparency of commercial proposals
Response time to consultations and requests
Responsiveness and support in case of urgent needs
Compliance with trade commitments (prices, deadlines, etc.)
Comments on Commercial Partnership
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3. Marketing & Communication
Quality and relevance of events organized by our teams
Utility and navigation on the Website
Value and interaction on Social Media (LinkedIn, Facebook, etc.)
Accessibility of information regarding new offers and tech updates
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4. Technical Ecosystem & Services
Infrastructure & Integration Metrics
Technical competencies of the deployment team
Comprehension of Your Requirements
Respect of Project Deadlines
Effectiveness of Interventions
Clarity and Quality of Project Deliverables
Comments on Infrastructure Projects
Cloud Performance Metrics
Provisioning and access time to Cloud resources
Stability and availability of Cloud environments
Security configurations and compliance controls
Response time to urgent technical scaling demands
Comments on Cloud Services
Support & Maintenance Quality
Effectiveness of problem-solving and troubleshooting
Responsiveness and SLA compliance of the Helpdesk team
Quality of communication and follow-up updates
Comments on Support Services
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5. Security Performance & Digital Priorities
How satisfied were you with our information security performance during our service, including confidentiality, integrity, availability and data protection?
Drag and drop to rank your top challenges/priorities for the next 12 months:
Place your highest priority at the top (Position 1).
1
AI Adoption & Data Strategy
2
Cybersecurity & IT Cyber Resilience
3
Migration to the Cloud / Hybrid Strategies
4
Application Modernization & Devops
5
IT Infrastructure Refresh (Compute, Storage, Network)
Final Comments / General Remarks
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