Customer Survey Dashboard
Espace Administration
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Rapports de Performance & Feedbacks Écosystème
Analyse de satisfaction de l'infrastructure, du cloud et de la maintenance
Mode Admin
Période d'enquête :
Total Soumissions
11
Réponses
Taux de Complétion
100%
Totalité
Satisfaction Globale
4.64
Moyenne / 5
Projets Actifs
10
Périmètre IT
4. Overall Satisfaction
What is your overall satisfaction level toward our service?
5. Future Intentions & Loyalty
Intention of demanding services in the future and recommending FOCUS.
8. Commercial Relationship Satisfaction
Clarity of proposals, response times, emergency management, and compliance.
10. Communication & Channels Satisfaction
Évaluation de la communication de la marque, événements, site web, et réseaux sociaux.
12. Project Integration
Had an IT Infrastructure project with FOCUS?
13. Project Execution Satisfaction
Competencies, requirement comprehension, delivery deadlines, and consistency.
14. Cloud Engagement
Do you currently subscribe to multi-cloud or hosting structures?
15. Cloud Operations
Access time, service availability, data provisioning fluidity, and infrastructure stability.
16. Maintenance Contracts
Do you operate active hardware or software support contracts?
17. Support & SLA Execution
SLA responsiveness, replacement speed, updates delivery, and prevention methods.
18. Security Governance
Perception and rating level regarding data security protocols.
Top Business Priorities
Consolidated roadmap trends and urgent operational necessities.
| General Details | Contact Information | Global Appreciation | Business Partnership | Marketing et Communication | Infrastructure Metrics | Cloud Metrics | Support & Maintenance | Security & Priorities | ||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ID | Date | Nom Complet | Entreprise | Email Address | Overall satisfaction | Future demands | Recommend us | Added value | Suggestions | Proposals clarity | Response time | Urgent needs | Commitments compliance | Comments | Events | Website | Social Media | Accessibility | IT Project? | Competencies | Requirements | Deadlines | Interventions | Deliverables | Comments | Cloud active? | Provisioning | Stability | Security | Scaling | Comments | Support active? | Problem-solving | SLA response | Communication | Comments | Security Rate | Priorities |