Technical Assistance & Helpdesk

Third party technical support services: your customers, our customers

Customer satisfaction is a very important asset in an increasingly competitive economic environment. High quality professional technical support contributes to improving the quality of service and achieving greater satisfaction and customer loyalty.

If you are short on human resources, don’t have the necessary in-house language skills or you want to focus your efforts on your core business while ensuring quality support for your applications and software, the use of a specialized provider to outsource this service can be a very interesting solution.

At Focus, we strongly believe that it is our Business to support your business. As a matter of fact, IT technical support is one of our core services. We indeed provide high quality multilingual technical support and helpdesk services

Our Help Desk services allow our client organization to benefit from highly qualified certified technical staff without having to worry about the recruitment, training and fulfillment issues surrounding the implementation of a world-class solution.

We have developed among our employees the sense of service and customer satisfaction. Service culture combined with a solid technical background were the arguments for which SAP has chosen us since 2008 to provide technical and functional support for BI and EPM products SAP Business Objects.

Custom applications and software support services :

We perform a detailed assessment of our client's application support requirements. This enables us to develop a unique support solution with:

  • Defined Service-Level Agreements (SLA)
  • Competitive support service pricing
  • Evaluation metrics for measuring service level performance
  • Flexible and detailed activity reporting based on client requirements
  • Flexible support hours: 7 X 24 X 365, normal business hours, after hours
  • Highly-personalized seamless interaction with a client's internal support staff and customers
  • Multilanguage, professional and courteous support service

Why choosing Focus for outsourcing your technical support and helpdesk?

  • High-quality Multilanguage support in English, French and Arabic
  • Flexible support hours for our clients within the European Time Zone
  • Competitive support service pricing
  • High availability of our systems and continuity of services
  • Large pool of technical skills (Operating systems, platforms, databases…)
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